Responsible gambling

At Casino de Charlevoix, we understand that gaming should be a fun experience for everyone involved. That's why we're committed to providing responsible gaming options and resources to support our players.

Self-Exclusion Program

If you feel that your gaming habits are becoming problematic or if you're concerned about someone else's behavior, please contact us at Loto-Québec (1 800 665-2264). We'll work with you to develop a personalized self-exclusion plan, ensuring a safe and enjoyable experience for all our players.

Responsible Gaming Tools

We offer various tools to help you maintain control over your gaming activities:

• Set deposit limits: Decide how much you want to spend on gaming each day or week.
• Take breaks: Schedule regular intervals to step away from the games and recharge.
• Seek support: Reach out to our staff for guidance, resources, or referrals to local help services.

Support Organizations

We believe in collaborating with trusted organizations that share our commitment to responsible gaming:

• L'Institut national de santé publique du Québec (INSPQ): Expert advice and research-based information on problem gaming.
• Groupe d'intervention pour le jeu problématique (GIPJ): A network of professionals providing support, resources, and counseling services.

Our Commitment to Responsible Gaming

As a responsible operator, we're dedicated to:

1. Maintaining transparent and fair game results through certified Random Number Generators.
2. Providing accurate and accessible information about our games, promotions, and rules.
3. Supporting local community programs that promote healthy gaming habits.

Join the Conversation

We invite you to share your thoughts on responsible gaming by contacting us at Loto-Québec (1 800 665-2264). Together, we can build a safer and more enjoyable gaming environment for everyone.